Tool Sets displaying as “Offline”

  • Tool Sets displaying as “Offline”

    Posted by David Cutler on September 17, 2025 at 7:27 am

    Not sure exactly what I’ve done here, but my Tool Sets are all showing with a “(Offline)” tag added to them. Running Revu 21.6.1. I don’t think I’ve changed anything????

    Any thoughts?

    David Cutler replied 2 days ago 4 Members · 7 Replies
  • 7 Replies
  • Troy DeGroot

    Organizer
    September 17, 2025 at 11:20 pm
    Points: 26,634
    Rank: UC2 Brainery Advanced Brown Belt UC2 Brainery Advanced Advanced Brown Belt Rank

    Are you logged into your license?

    • David Cutler

      Member
      September 18, 2025 at 6:59 am
      Points: 30,420
      Rank: UC2 Brainery Advanced Brown Belt II UC2 Brainery Advanced Brown Belt II

      Yes. 100% logged in.

  • Doug McLean

    Member
    September 18, 2025 at 2:21 pm
    Points: 17,392
    Rank: UC2 Brainery Advanced Blue Belt II UC2 Brainery Advanced Blue Belt II

    you didn’t get the memo?
    We sent him the memo, right guys? 🤣

    Sounds like you’ve got some gremlins Dave.

    Whisky time.

  • Liz Larsen

    Member
    September 24, 2025 at 4:20 pm
    Points: 5,051
    Rank: UC2 Brainery Purple Belt UC2 Brainery Purple Belt Rank

    Did you ever solve this? Or did an update fix it?

    My coworker was having an issue where tool chests saved on our network drive were unlinking themselves multiple times per day, even though we’re all also using a network profile with the same version of Revu and no one else was experiencing this issue.

    What fixed it for her was this:

    1. Close Revu
    2. Use Notepad or Notepad++ to open the file C:\ProgramData\Bluebeam Software\Bluebeam Revu\21\Revu\FeatureFlags.xml
    3. Edit the line with ToolChestUseNew to:
    4. <Feature Name=”ToolChestUseNew” Enabled=”False” Protected=”True” />

    5. Save the file and then reopen Revu
    • David Cutler

      Member
      September 24, 2025 at 4:32 pm
      Points: 30,420
      Rank: UC2 Brainery Advanced Brown Belt II UC2 Brainery Advanced Brown Belt II

      Thank you for the suggestion @lizlarsen . I’ll have to check into this.

      My next update is 21.7 – which I don’t want to touch with a 10 ft pole at this point based on what I hearing…

      • Doug McLean

        Member
        September 26, 2025 at 9:11 am
        Points: 17,392
        Rank: UC2 Brainery Advanced Blue Belt II UC2 Brainery Advanced Blue Belt II

        it has its Gremlins, that’s for sure

  • David Cutler

    Member
    October 5, 2025 at 6:28 pm
    Points: 30,420
    Rank: UC2 Brainery Advanced Brown Belt II UC2 Brainery Advanced Brown Belt II

    In addition to my tool sets being “offline” I was also having issues with launching Dynamic Fill. I reached out to Revu support about this and while they could see the issue in my error logs, they could not identify what was causing the issue. To correct the issue the suggest a complete reinstallation and provided a link to their “cleaner tool” to prepare for the reinstallation.

    So in the spirt of the season I performed a bit of a exorcism on my desktop computer to completely remove Revu using the cleaner too. This was followed by a fresh install of Revu 21.6.1. (I’m still not convinced that all the bugs are out of 21.7).

    This seams to have fixed both the issue with Dynamic Fill and my tool sets being offline! 😎

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