Toolset tools not displaying

  • Toolset tools not displaying

    Posted by Doug McLean on October 21, 2023 at 10:29 am

    We had a weird one yesterday.

    One of my Estimators had a glitch where his saved tolls weren’t displaying their attributes when he re placed them on the drawing.

    He did everything right, but when when he went to reuse the tool, neither then Subject or the Label would come back with the tool?

    He did email the help desk, but does anyone have any ideas?

    TIA

    David Cutler replied 6 months, 4 weeks ago 3 Members · 5 Replies
  • 5 Replies
  • Doug McLean

    Member
    October 21, 2023 at 10:30 am
    Points: 12,843
    Rank: UC2 Brainery Blue Belt II UC2 Brainery Blue Belt II

    What else was weird was then when I did it on my computer, I could use the saved tools

    • Vince

      Member
      October 22, 2023 at 1:39 am
      Points: 12,043
      Rank: UC2 Brainery Blue Belt II UC2 Brainery Blue Belt II

      Sounds like another glitch @Doug! Updates required?????

  • Doug McLean

    Member
    October 22, 2023 at 10:16 am
    Points: 12,843
    Rank: UC2 Brainery Blue Belt II UC2 Brainery Blue Belt II

    Yeah, it was pretty weird.

    He’s running the latest version of 2020, same as me.

    Probably some weird dll file that went wonky

  • Doug McLean

    Member
    October 23, 2023 at 3:38 pm
    Points: 12,843
    Rank: UC2 Brainery Blue Belt II UC2 Brainery Blue Belt II

    Quick update.

    The Bluebeam team got back to us this morning. They had him do an Admin reset to his Revu and it worked like a charm. It even fixed another issue he was having with his OCR function.

    Crazy issue for sure, and a very frustrating one.

  • David Cutler

    Member
    October 23, 2023 at 6:28 pm
    Points: 23,742
    Rank: UC2 Brainery Brown Belt III UC2 Brainery Brown Belt III

    Glad to hear that they were able to address the issue so quickly @Doug McLean !

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