Hi Doug,

Was this working without issue and suddenly stopped? This is usually tied a problem with your printer driver. Make sure that you have the latest driver for your printer and then delete and reinstall the printer. If this does not resolve the issue, does the result change when printing as an image and does the text show in the…

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Hi Isaac,

Thank you for sharing your insights; they will be valuable for others encountering similar issues.

We have confirmed that the rotation problem is a known issue, which has been reported to Bluebeam. It appears that the recent 21.3 update is responsible for the rotation option’s absence.

In the interim, we recommend that users refrain…

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There have been reported errors or issues when opening documents that contain JavaScript form fields.

The update introduced in Revu 21.1 included changes to the JavaScript libraries, which has caused some issues. Bluebeam is actively working to resolve this matter, with a fix expected to be released in Revu 21.4.

As an alternative solution,…

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Hi Issac,

I’d like to dig into this. I’m assuming you’re on 21.3.0 as it it was released on Sept 24th and dark mode was introduced. Could you send me the same screenshots with dark mode turned off while we troubleshoot this? Dark mode was just released so, I expects issues like these to arise. We can look into that later, i’d like to focus on…

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Hi Jose,

I always recommend a backup before resetting Revu to factory settings. The only way to recover those lost toolsets would be to see if you have an old copy saved somewhere that was previously exported/backed up or, if you IT is able to go back to a previous version of the files associated with Revu before the reset then, you could grab…

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If a document from a Session is ever deleted and needs to be recovered, follow these steps:

Sign out of Studio and go to studio.bluebeam.com

Sign in with your Bluebeam ID (same user/password used to login to Studio)

From My Sessions, click the Session with the document you need to recover.

Click on the Documents tab, and find the name or Document…

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Text disappearing or changing when editing markups are due to corrupt font issues. Changing to a different font resolves the issue but, if the selected font is required, follow these steps:

Set up a test document by creating a blank PDF.

Add a text box and enter text using the same font causing the issue.

If the issues continues, the issue is…

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Hello,

When the error code comes up, Go to the Document tab, press “save as ” to save your work on the computer.

Press undo checkout on the document you are working on and go back to your project tab and check out and in again the same document.

Check out the same document, go to the replace pages tab and replace all the pages with your saved…

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If you have Revu 20 and have seen this error pop up “OCR must be installed” when trying to use the OCR batch tool, you’ll need to reinstall the OCR executable file.

https://downloads.bluebeam.com/software/downloads/20.2.90/MSIBluebeamRevu20.2.90×64.zip

ARM based processors are not compatible with Revu. It’s possible Revu will continue to work but, you’ll likely experience glitches, registration errors, or crashes when using the software.

When trying to export a PDF as a Microsoft Excel, Word, or PowerPoint document, the options under File -> Export don’t show listed. If this happens, you’ll need to reset the Revu settings.

Open Revu and click on the Revu menu -> Preferences.

look for Admin in the left sidebar of the Preferences window.

In the Options tab, select Backup and choose…

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Single key shortcuts will not work if your document includes any form fields.

This includes text fields, digital signatures and check boxes. If you’d like to disable this option:

Go to Revu -> Preferences (Ctrl+K).

Click Tools in the sidebar, and then click Forms.

Fill the Enable Single Key Shortcuts with Form Fields check box.

Click OK.

Are PDF’s opening up blank after 20.2.80 and above? Rendering updates, reinstalls and resets not helping? You’ll need to update your Visual C++.

Go to the Windows support site to access the download links for Visual C++ Redistributable.

https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170

Download the x64 and…

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To add a hyperlink to a markup, right-click the markup and select “Edit Action” then choose the hyperlink option. This can also be accessed via keyboard shortcut Ctrl + Shift + E.

to Pan while placing your markup, Hold down the Spacebar to pan around the document without deselecting the markup you’re adding. Release
the Spacebar to return to your markup.

Hold down the Shift key while using Line, Arrow, Polyline , Polygon or Measurement markups to draw a straight horizontal, vertical or 45-degree line. You can also hold the Shift key while using the Pen or Highlight tools to draw straight lines horizontally or vertically.

The Color Processing option can be used to change the colors of a PDF.

Go to Document -> Color Processing to change the colors of your PDF. Color processing can replace selected colors found in the PDF with other colors. Color properties like luminosity, saturation and hue can be changed, and transparent areas can be created in images.

WebTabs provide an integrated option for accessing web sites without leaving Revu.

Go to Window -> WebTab or press CTRL+T to open a new WebTab.

To access a specific web page, enter its URL in the address bar and press ENTER.

Visualize the status of markups by color coding so that the colors change automatically when you change the status of the markup.

To color code a markup, go to the Status column in the Markups List( ALT+L) and click on the filter icon and select Manage Status, select a state (approved, rejected, etc.) and then select Modify to choose a color…

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To call out multiple areas with a single comment, place the Callout tool (Markup –> Text -> Callout or Q on your keyboard) on your PDF drawing, then right-click the arrow and select “Add Leader” to add additional leader lines. Repeat these steps to point to multiple locations on your document.

Hi Isaac,

If you reached out to Bluebeam support, it can take anywhere from 24-48 hours. Keep in mind, they will be out of the office on Monday for the Juneteenth holiday so this could delay response times. When recovered, the project will include any markups prior to deletion.

Is the Bluebeam plugin missing in your AutoCAD, Revit, Navisworks, SketchUp Pro or SolidWorks installations? You may need to reset the plugins.

Close your CAD software, if it is running then open the Bluebeam Administrator.

Go to Revu -> Administrator from the Menu bar. Click the Plugins tab. Fill the appropriate check box for your software…

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Whenever you print PDFs to a physical printer, the documents do not print correctly, or the printing process takes an unusually long time.

There are a few possible solutions:

Use a PCL printer driver

Assuming there’s already a PCL 6 driver installed on your machine for your printer, you can follow the steps listed below to select it.

1. File -> Print…

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Bluebeam Revu 20 gives you the ability to customize keyboard shortcuts. To do this:

Go to Revu > Keyboard Shortcuts. The Keyboard Shortcuts dialog box will appear.

You’ll see two tabs Tools and Commands. Select either to scan the lists for current/default keyboard shortcuts. To find the current keyboard shortcut for a specific function, enter it…

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There’s an issue that occurs from time to time where the mouse cursor is not visible in Revu. A quick way to fix this issue is to log out of your Windows profile and back in. If this does not resolve the issue a reinstall may be required.

Deleting Layers

If you need to delete a layer, you have the option to delete the content and markups within the layer or move this information to the base PDF.

Go to View -> Tabs –> Layers or press ALT+Y to show the Layers tab.

Select the layer and click Delete Layer. The Delete Layer dialog box will appear.

You can also right-click the layer…

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Are you looking to cut/copy an item from one document or a page in a document and paste it on another page in the same location?

Use either of the following methods to paste in place:

• Go to Edit > Clipboard > Paste in Place.
• Press CTRL+SHIFT+V.

If pasting to the document you copied from, the pasted content is returned to its original position.…

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Downloaded free toolsets and need to know how to load them into Revu?

Click on the tool set and save it to the Downloads folder. This saves a Compressed .zip file.

Go to the Downloads folder.

Double-click on the compressed .zip file to open it.

Double-click on the tool set .btx file to import it into Revu

The toolset should then automatically open…

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Need to add a time/date stamp to your footer/header?

Go to Document -> Headers & Footers -> Add. The Header and Footer dialog box appears.

Click in the location box where you want the info to print – there are 6 possible locations

Click the DATE button and select the date & time format you want

Use the formatting bar at the top to select font,…

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When reprinting a pdf, you’ll want to make sure the Disable Line Weights option is disabled.
When enabled, the line thicknesses of the pdf are all the same, often overlapping thin lines if close to other lines.

View->Disable Line Weights

This disables the line weights and displays all lines with out any thickness.

When double clicking a PDF, it opens an up/down graphic that allows you to zoom in and out. This is a tablet feature that’s often opened by accident or unneeded.

To disable this option go to Preferences -> Window -> Tablet, then uncheck the “Enable Tablet Zoom Feature“.

When printing to the Bluebeam PDF Printer the Save As dialog does not appear making it hard to generate a PDF.

To solve the issue, follow these steps:

1. Navigate to the Windows Start and type Bluebeam Administrator into the search bar.
2. Right-click Bluebeam Administrator and select Run as Administrator.
3. Click the Printer tab in the…

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Exporting Stamps

To export Revu stamps you’ll go to the stamps folder located in the following path. (C:ProgramDataBluebeam SoftwareBluebeam Revu20Stamps) after opening the Windows File Explorer you can email or upload the PDF to a shared network drive, or another file sharing system.

Importing Stamps

To import a stamp from the local…

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Need to change your existing BBID email address? Follow these steps:

1. Go to accounts.bluebeam.com
2. Enter your current BBID email address and click Next.
3. Re-enter your email address if it’s not already prefilled and select Next.
4. Enter your BBID password and click Sign In.
5. Under Email, select Change. Enter a new email address and select Save. You’ll…

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Why do your measurement lines snap at 45 and 90 degree angles?

It’s likely the the Snap Orthogonal option is enabled in the Measurements panel.

To disable select Window -> Panels -> Measurements.

Select the Measurements dropdown.

Single left click the Snap Orthogonal option to disable it.

If the issue continues, you can also check the snap…

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Is your print preview showing a blank page or are blank pages being printed when printing from Revu to a physical printer?

This happens when the Dim Page Content option is selected in the Print dialog.

To deselect this option Select File > Print and Deselect the check box for Dim Page Content. If this does not work, select Defaults >…

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From time to time, there have been reports where an unregistered machine still shows the license info in the registration window. If you’re not looking to uninstall or this is still showing after a reinstall, the workaround for clearing out this information would be to input a temporary Serial number & Product Key like “0000000” for example.

The following steps creates a .zip file that you can save and restore when you transfer to a new computer. Even if you’re not moving to a new computer, it’s good practice to keep a backup file in a location other than your local hard drive, so it can be restored in the event of a hard drive failure.

To back up your settings:

Open Revu Go to Revu >…

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Need to move from one machine to another?

On the existing installation, open Bluebeam Revu and Go to Revu (top left) -> Unregister. Close Revu. To register on the new install, follow the same steps Revu (top left) -> Register.

The same Serial number and product key will be used on the new machine as long as you follow the unregister steps. Keep…

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If users at your organization need to be restricted from accessing Studio, The IT or system admin can close the ports in the firewall or proxy server that’s required for Studio connections. The hosts and port numbers are:

• *.bluebeam.com:443
• *.amazonaws.com:443

Revu is proxy aware, so you’ll want to make sure the Force Proxy Use option in Revu > …

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As an administrator, are you looking for a way to disable the auto-update and update prompts?

There is a way to turn off the In-App Update as well as update prompts by passing a Registry merge. The following registry key needs to be adjusted:

HKEY_LOCAL_MACHINESOFTWAREBluebeam Software20Revu Change the option for DisableInAppUpdates from 0 to…

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When taking a measurement, your document is highlighted blue because there’s at least one viewport. You’ll need to clear the viewports before adding your measurements. To clear viewports, follow these steps:

Go to the Measurements panel > Viewports.

In the Viewports list, select the viewport you want to delete.

Select the Clear All Viewports…

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Is your Bluebeam printer installation failing? Try the following as a possible fix:

Run a Windows search for the Bluebeam Administrator.

Right-click on Bluebeam Administrator and select Run as Administrator.

Click the Printer tab.

If the printer Name field is blank, click the Reinstall Printer button and the Restart button.

When this is done, try…

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Are you finding that documents are slow to load, taking a while to zoom in and out or the interface is slow to respond? Update your rending settings with the following to improve performance:

In Revu 2018+, go to Revu > Preferences.

Click Advanced then, make sure you are in the 2D Rendering tab.

Select Hardware in the Rendering Engine drop-down…

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